HERE'S WHAT YOU SHOULD KNOW ABOUT HOLIDAY SHIPPING We are here to help you through the chaos with this all-inclusive guide to navigating the TREW website and our shipping options this season. Below, you can learn about our: shipping insurance options [highly recommended] shipping best practices (so your package makes it to you/you get your item[s] on time!) holiday shipping schedule for domestic + international orders estimated ship times for various shipping carriers + methods extended holiday return + exchange window TREW team holiday schedule + dates Shipping Insurance + Best Practices Now before we jump into the nitty gritty, we would like to take this time to remind you that insuring your packages is highly recommended! While many of us are feeling in high spirits as the holidays approach, it is also that time of the year where packages like to go missing from doorsteps and mailboxes. We make it easy for you to protect your TREW Gear shipment with Route, an app that allows for visual order tracking, package protection, and effortless claim-filing in the case of a missing, stolen, or damaged package. Once you arrive at checkout, you will see the option to turn on/off Shipping Protection above the Checkout button. Shipping Protection costs a little more than 1% of your order total, and is not automatically applied to your order until you manually toggle it to ON. We do everything we can to ensure that our gear makes it to your destination, but if you do not insure your package we cannot guarantee that we will be able to replace or rescue your package. In the event that your package goes missing or gets stolen or damaged somewhere along its trip, shipping insurance will cover you for the cost of replacing the gear. Here are a few best practices to follow this holiday shipping season: Purchase shipping insurance or choose a shipping option that includes insurance, either through Route or through the mail carrier themselves. Require a signature at delivery on your package. Keep an eye on your tracking information, and even have shipping notifications sent to your phone. Send it to a secure location where you know it won't be out in the open. Get a PO box at your post office. Use a locker with UPS, 7/11, etc. Send your packages to your office. In the case that your package goes missing, is damaged, or is stolen and you are not sure on how to proceed, you can contact us at info@trewgear.com. TREW Holiday Shipping Calendar So now that we've warned you about insuring your package, let's talk about when you need to place your order by to get your gear by December 24. Due to the added craziness of COVID on an already hectic shipping season, please try and err on the side of caution and order early! While we have laid out our best estimate on a shipping timeline, all shipping carriers are showing signs of longer-than-usual delivery times. Domestic Orders Order by 10AM PST on: December 12th for USPS Priority Mail + qualifying FREE SHIPPING* orders** USPS Priority Mail should arrive within 1-3 business days of shipping, but is not guaranteed. If you want to make sure that your gear arrives in time, choose one of the below options. December 15th for UPS Ground** December 17th for USPS Priority Express Mail - guaranteed delivery December 21st for UPS 2nd Day Air - guaranteed delivery December 22nd for UPS Next Day Air - guaranteed delivery *FREE SHIPPING is only eligible on domestic orders over $99. **Due to the holiday craze, we strongly suggest adding an additional day or two to guaranteed delivery service timelines. International Orders We cannot guarantee delivery by a certain date but we do recommend placing your orders by 11AM PST on the following dates to have a good chance of receiving your items in time: December 13th for DHL Worldwide All international orders are subject to duties, taxes and other fees. TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office. You can also learn more about our International Order policies here. Holiday Return + Exchange extension All orders placed on or after November 1st, 2022 will be eligible for our holiday return and exchange window through January 1st. This way, you can order your gifts worry-free, knowing that if you need to return or exchange anything after the holidays, you won't be left out in the cold. HOLIDAY SCHEDULE 2022 In addition to the above shipping information, please note that TREW will be closed and enjoying well-deserved family time on Thursday + Friday, November 24-25th Saturday, Sunday, Monday, December 24-26th Saturday, Sunday, Monday, December 31- January 3 No orders will be fulfilled on these dates, but you can still place orders online. You are welcome to contact us via any of the methods listed on this page, and we will do our best to respond as quickly as possible throughout the holidays! We hope this helped, and we welcome any and all questions or concerns to be sent to us at info@trewgear.com. Our team will do its absolute best to get everyone their TREW Gear in time for the holiday festivities!
