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TREW WARRANTY

TREW Gear is thoughtfully designed and built tough, just the way we like it, and we confidently stand behind all of the products we make. To keep you and your TREW Gear happy for those righteous mountain days to come, we offer our customers an industry-leading warranty program coined the TREW Warranty.

Scroll down to learn more about our warranty program and to begin any necessary warranty claims.  

3 years of coverage against manufacturing defects.

Any TREW outerwear* products with manufacturing defects in materials or construction will be repaired or replaced at no cost to you for three years after the date of purchase. Plain and simple.

Who/what qualifies for coverage?

Our TREW Warranty applies to all outerwear* purchased from an authorized dealer, unless the item(s) are purchased at Outlet/Final Sale pricing from TREW Gear, from a TREW Garage Sale (either in store or online), from a discount retail site (LeftLane Sports, The Clymb, etc.), or previous seasons gear sold at outlet pricing (evo outlet, etc.).

*What about non-outerwear items? All non-outerwear products are covered by a 1-year manufacturing defect warranty. This includes all base layers, t-shirts, hats, and insulating layers such as the Snap Jack, PDX Jack, Pack Jack, Half Jack, etc.

What’s up with zippers?

The only exception to our TREW Warranty is on zippers. All zippers on TREW Gear are covered by a 1-year manufacturing defect warranty, unless warranty is voided. After 1 year, most zipper failures will be considered wear & tear and not covered by warranty per industry standards. If you run into any zipper issues, either within or past the 1-year mark, complete our Warranty Form (below) and we will help you out!

For more info, check out this page.

What will void warranty coverage?

  • unauthorized alterations or modifications to product 
  • tape or tape residue on product (yes, this includes duct tape!) 
  • evidence of zip ties, lift tickets, etc. attached to zippers 
  • evidence of improper care of gear
  • evidence of chewing by Scout or Fluffy 
  • evidence of extreme abuse or misuse 
  • contamination or soiling beyond a reasonable expectation 
  • the selling or transferring of the product 

Proof of purchase will be required for warranty coverage.

If you purchased it directly from trewgear.com, we will have records of your purchase already on file. If you purchased your gear from evo (either in store or online), you will need to present a receipt to us before qualifying for the warranty coverage.

Got questions? We've got answers.

Check out our Warranty FAQ page for more info. 

Fixing over nixing

TREW is dedicated to repairing over replacing gear whenever possible, and whether a warranty item is repaired or replaced is at the discretion of TREW Gear. Please note that when an item is repairable, we cannot guarantee that the colors of the mending materials will match exactly to the original. Zipper replacements are done with industry standard YKK black zippers, unless otherwise requested.

Not covered by warranty but need repairing?

If your gear needs repairing but is not covered under the TREW Warranty for any reason, TREW will work with you to get your gear fixed at a reasonable price. We are proud to partner with some of the top technical seamstresses in North America to repair and mend our products, and highly recommend reaching out to our Warranty Department before making any major at-home fixes. We want you to stay in your gear, and we will do our best to get you and your TREW product back outside as quickly and affordably as possible.

To begin, all you need to do is fill out our Warranty Form below and we can get back to you with info, options, and next steps.

BEGIN A WARRANTY CLAIM BELOW

 

We will follow-up with instructions on how to proceed and where to send your gear.

By law, all garments sent in for repair must be clean. Be prepared to wash gear before shipping. Any gear that is shipped in unclean will be returned to you to be cleaned. For help, here is a blog post on How to Wash Your Outerwear.

*As of February 2022, we are seeing approximately 3-4 week turnaround for both US and Canadian repairs

If you have any other questions, please email us at warranty@trewgear.com