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TREW Gear is thoughtfully designed and built tough, just the way we like it, and we confidently stand behind all of the products we make. To keep you and your TREW Gear happy for those righteous mountain days to come, we offer our customers an industry-leading warranty program coined the TREW Warranty.
Not only can you expect expansive protection from any workmanship issues or manufacturing defects on your outerwear, but for the first time ever we are extending you the offer to receive additional coverage against wear & tear. Keep reading to learn more...
What is it? Any TREW outerwear* products with manufacturing defects in materials or construction will be repaired or replaced at no cost to you for three years after the date of purchase. Plain and simple.
Who qualifies? Our TREW Warranty applies to all outerwear* purchased after October 8, 2020 from an authorized dealer, unless the item(s) are purchased at Final Sale pricing from TREW Gear, from a TREW Garage Sale (either in store or online), from a discount retail site (LeftLane Sports, The Clymb, etc.), or previous seasons gear sold at outlet pricing (evo outlet, etc.).
*What about non-outerwear items? All non-outerwear products are covered by a 1-year manufacturing defect warranty. This includes all base layers, t-shirts, hats, and insulating layers such as the Snap Jack, PDX Jack, Pack Jack, Half Jack, etc.
What is it? In addition to the TREW Factory Warranty, outerwear* purchased at full price will include coverage on nearly all wear & tear related repairs and replacements for the first year after purchase.
Who qualifies? Our Tried + TREW Coverage applies to any outerwear* purchased on or after October 8, 2020 at full price from trewgear.com, the TREW PDX store, evo.com, or any evo location. Any outerwear purchased at a discount (unless directly specified by TREW team) will not include the Tried + TREW Coverage.
*non-outerwear items cannot qualify for Tried + TREW coverage.
The only exception to our TREW Warranty and Tried + TREW Coverage is on zippers. All zipper malfunctions on TREW Gear are covered by a 1-year manufacturing defect warranty, unless warranty is voided. After 1 year, zipper failures will be considered wear & tear and not covered by warranty. For more info, check out this page.
If you purchased it directly from trewgear.com, we will have records of your purchase already on file. If you purchased your gear from evo (either in store or online), you will need to present a receipt to us before qualifying for the warranty coverage.
We will follow-up with instructions on how to proceed and where to send your gear.
By law, all garments sent in for repair must be clean. Be prepared to wash gear before shipping. Any gear that is shipped in unclean will be returned to you to be cleaned. For help, here is a blog post on How to Wash Your Outerwear.
*As of 4/26/2021, we are seeing approximately 3-5 week turnaround for both US and Canadian repairs
TREW is dedicated to repairing over replacing gear whenever possible, and whether a warranty item is repaired or replaced is at the discretion of TREW Gear. Please note that when an item is repairable, we cannot guarantee that the colors of the mending materials will match exactly to the original. Zipper replacements are done with industry standard YKK black zippers, unless otherwise requested.
Not covered by warranty but need repairing?
If your gear needs repairing but is not covered under the TREW Warranty for any reason, TREW will work with you to get your gear fixed at a reasonable price. We are proud to partner with some of the top technical seamstresses in North America to repair and mend our products, and highly recommend reaching out to our Warranty Department before making any major at-home fixes. We want you to stay in your gear, and we will do our best to get you and your TREW product back outside as quickly and affordably as possible.
Please reach out to email@example.com with any questions or concerns about your gear.
All snow bibs, snow pants, shell jackets, and insulated jackets are considered to be outerwear. This includes
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If you have any other questions, please email us at firstname.lastname@example.org