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Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you!
In an effort to make early holiday shipping easy and painless for everyone, we have extended our return + exchange window! Any order placed on or after October 20th will be valid for return or exchange through January 10th. Item(s) must not be worn, and must have tags still on.
Contact our team with any questions: firstname.lastname@example.org
For information about international order returns and exchanges, please head over to our International Orders page.
1: Return or Exchanges by mail Click here (it’s not spam. Promise.)
2: Follow the steps and we will email you a free return shipping label.
At this time, we only offer complimentary returns at our flagship store in Portland, Oregon.
We do our best to process returns and exchanges within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.
We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts.
To avoid paying the restocking fee, you can return your product for store credit!
OF COURSE! You will be responsible for any difference in price between items returned and new items requested if the cost of the latter is greater.
We happily honor a price adjustment on full-price merchandise within 7 days of the retail purchase. Only items purchased at the full retail price are eligible for price adjustments.