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Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you!
1: Return or Exchanges by mail Click here (it’s not spam. Promise.)
2: Follow the steps and we will email you a free return shipping label.3: Drop the product you want to return off with your mailman or at the post office using the return shipping label emailed to you.
Return in Person:
That’s cool! Complimentary returns are offered at Happy Returns. Find the closest location here. Please bring your return items and be able to provide the email address you used to place the order so that Happy Returns can best assist you in returning your gear. You do not need to create an online return before visiting the Happy Returns Bar. Returns will be processed immediately on-site as a refund to the credit card, PayPal, or Alipay account used to make the original purchase. We do not charge a restocking fee for orders returned at Happy Returns.
We also offer complimentary returns at our flagship store in Portland, Oregon.
We do our best to process returns and exchanges within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.
If you return your item(s) in person, just a few minutes! Best of all? You get your money back immediately! Find your nearest Happy Returns location HERE!
OF COURSE! You will be responsible for any difference in price between items returned and new items requested if the cost of the latter is greater.
If you wish to send your order back, use the address below. Note: you are responsible for all applicable costs
OIA Global c/o TREW Gear Returns 14601 N Bybee Lake Court, Portland, OR, 97203
If you have any further questions, please contact us at firstname.lastname@example.org
No hard feelings. We still have nothing but trew love for you.
We happily honor a price adjustment on full-price merchandise within 7 days of the retail purchase. Only items purchased at the full retail price are eligible for price adjustments.