in available credit
Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you!
For information about international order returns and exchanges, please head over to our International Orders page.
1: Return or Exchanges by mail Click here (it’s not spam. Promise.)
2: Follow the steps and we will email you a free return shipping label.3: Drop the product you want to return off with your mailman or at the post office using the return shipping label emailed to you. *A return will not be refunded until your package has been received and checked for quality by our warehouse. For an exchange, your new item will not leave our warehouse until you have shipped your original item.
At this time, we only offer complimentary returns at our flagship store in Portland, Oregon.
We do our best to process returns and exchanges within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.
We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts.
To avoid paying the restocking fee, you can return your product for store credit!
OF COURSE! You will be responsible for any difference in price between items returned and new items requested if the cost of the latter is greater.
We happily honor a price adjustment on full-price merchandise within 7 days of the retail purchase. Only items purchased at the full retail price are eligible for price adjustments.