This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

REFER A FRIEND & GET $50 >>
UP TO 70% OFF IN THE OUTLET >>
FREE USPS SHIPPING ON US ORDERS $99+
Cart

Returns & Exchanges in the US

Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you! 

 

In order for an item to be eligible for an exchange or refund, the product

  • Must be returned in its original condition (unworn, unwashed and with original tags attached - if the product came with tags attached). Sorry, bud, no test runs in the resort.
  • Return/exchange must be initiated within 30 days of order fulfillment, and returned to our facility within another 28 days after your return/exchange is created.

Please note: once an item has been worn, we will be unable to offer a returns or exchange. We strongly encourage you to take the time at home to try on your gear (with layers, boots, helmet, etc.) and do some squats, lunges, sits, etc. to test out the gear before you take those tags off. 

All outlet items are non-refundable. 

Outlet items are non-refundable, but you can exchange or return for store credit at your own expense. To do this, follow the Return/Exchange link in blue below and follow the prompts.

Variety is important, so we offer a few options for domestic returns + exchanges:

  • Refunds for store credit are free and are issued as a gift card
  • Refunds to original form of payment incur a $8 restocking fee per order 
  • Exchanges are free, except on Outlet items.

CLICK HERE TO START A US RETURN OR EXCHANGE

 

International Orders

For information about international order returns and exchanges, please head over to our International Orders page. 

Questions? We’ve got answers.

How do I set up a return or exchange in the US?

We've got a handy dandy online portal just for your return + exchange needs, so just head to this link to begin!

How do I set up a return or exchange for an international order?

We're currently working on building out an easier process for you, but for now you will need to contact our team at info@trewgear.com to begin an international return or exchange. You can learn more at our International Orders page.

Can I return in person?

Our Portland HQ storefront is now open! We kindly ask that you work with our online customer service team to process returns or exchanges before dropping off your items at HQ. If you are local, we are happy to accept the item you no longer want once the return/exchange has been approved by our customer service team! Our HQ is located at 1145 SE 2nd Avenue, Portland, OR 97214.

How long does the return and exchange process take?
Exchanges will process as soon as your original item is in the mail back to us.
We do our best to process returns within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.

How much do returns and exchange cost?

Exchanges are free (unless on an outlet item, where you will be responsible for shipping cost back to us).Returns will incur a restocking fee of $8, but we will provide a prepaid shipping label to send back the item(s).

Why do I need to pay a restocking fee on a return?

We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts. To avoid paying the restocking fee, you can return your product for store credit! 

Can I exchange gear for a different product?

OF COURSE! If you would like to exchange for a different product, contact us at info@trewgear.com and we'll help you with a manual exchange. 

Can I return an Outlet item?

Our Outlet items are non-returnable, but you are welcome to exchange for another size if you need to. 

Will you honor a price difference/promotion for an item after I have already purchased it?

We happily honor a price adjustment on full-price merchandise within the 30 day return window of the retail purchase, as long as the item is still available on our website. We will also match prices with items we have in stock listed at a lower price on evo.com.

We ask that you contact our team at info@trewgear.com about getting your retroactive discount before beginning a return and repurchasing the sale item, as this will keep the shipping to a minimum and help mitigate our carbon footprint!