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Returns & Exchanges in the US

Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you! 

In order for an item to be eligible for an exchange or refund, the product

  • Must be returned in its original condition (unworn, unwashed and with original tags attached - if the product came with tags attached). Sorry, bud, no test runs in the resort.
  • Return/exchange must be initiated within 30 days of order fulfillment, and returned to our facility within another 28 days after your return/exchange is created.
  • If you do try out your gear on the slopes and find that you aren't satisfied, we will do our best to help out -- just email us at info@trewgear.com and we'll get you sorted!

Please note that ALL OUTLET ITEMS are FINAL SALE.

Final Sale items are non-returnable, but you can exchange for a different size at your own expense. To do this, just contact us at info@trewgear.com and we can make it happen!

Variety is important, so we offer a few options for domestic returns + exchanges:

  • Refunds for store credit are free and are issued as a gift card
  • Refunds to original form of payment incur a $8 restocking fee per order
  • Exchanges are free

International Orders

For information about international order returns and exchanges, please head over to our International Orders page.  

 

CLICK HERE TO START US RETURN OR EXCHANGE

 

Questions? We’ve got answers.

How do I set up a return or exchange in the US?

We've got a handy dandy online portal just for your return + exchange needs, so just head to this link to begin!

How do I set up a return or exchange for an international order?

We're currently working on building out an easier process for you, but for now you will need to contact our team at info@trewgear.com to begin an international return or exchange. You can learn more at our International Orders page.

Can I return in person?

At this time, our Portland Store is closed and we cannot accept in person returns or exchanges. We hope that we will be able to reopen soon, though!

How long does the return and exchange process take?
Exchanges will process as soon as your original item is in the mail back to us.
We do our best to process returns within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.

How much do returns and exchange cost?

Exchanges are free (unless on an outlet item, where you will be responsible for shipping cost back to us).Returns will incur a restocking fee of $8, but we will provide a prepaid shipping label to send back the item(s).

Why do I need to pay a restocking fee on a return?

We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts. To avoid paying the restocking fee, you can return your product for store credit! 

Can I exchange gear for a different product?

OF COURSE! You can use our Shop Now function in our online return/exchange portal to do this. You will be responsible for any difference in price between items returned and new items requested if the cost of the latter is greater. 

Can I return an Outlet item?

Our Outlet items are Final Sale. This means that they are non-returnable, but you are welcome to exchange for another size if you need to. To do so, just get in touch with us at info@trewgear.com and we can assist you.

Will you honor a price difference/promotion for an item after I have already purchased it?

We happily honor a price adjustment on full-price merchandise within the 30 day return window of the retail purchase, as long as the item is still available on our website. We will also match prices with items we have in stock listed at a lower price on evo.com.

We ask that you contact our team at info@trewgear.com about getting your retroactive discount before beginning a return and repurchasing the sale item, as this will keep the shipping to a minimum and help mitigate our carbon footprint!