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Returns & Exchanges

Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you!

In order for an item to be eligible for an exchange or refund, the product

  • Must be returned in its original condition (unworn, unwashed and with original tags attached - if the product came with tags attached). Sorry, bud, no test runs in the resort.
  • Returned within 30 days.
  • If you do try out your gear on the slopes and find that you aren't satisfied, we will do our best to help -- just email us at info@trewgear.com and we'll get you sorted!

Variety is important, so we offer a few options:

  • Refunds for store credit are free and are issued as a gift card
  • Refunds to original form of payment incur a $12 restocking fee per order
  • Exchanges are free
  • Free, in-person returns via Happy Returns

 

CLICK HERE TO START RETURN OR EXCHANGE

 

Questions? We’ve got answers.

How do I set up a return or exchange?

1: Return or Exchanges by mail Click here (it’s not spam. Promise.)

2: Follow the steps and we will email you a free return shipping label.

3: Drop the product you want to return off with your mailman or at the post office using the return shipping label emailed to you.
4: For an exchange, your new item will not leave our warehouse until you have shipped your original item. 
5: Watch for emails from us about your return.

Return in Person:

  1. Bring the item(s) you wish to return to a Happy Returns location near you.
  2. Provide your email address and a Happy Returns representative will take care of for you.
  3. Your return will begin to process immediately and you should see your refund within 3-5 business days
      Can I return in person?

      That’s cool!  Complimentary returns are offered at Happy Returns. Find the closest location here. Please bring your return items and be able to provide the email address you used to place the order so that Happy Returns can best assist you in returning your gear. You do not need to create an online return before visiting the Happy Returns Bar. Returns will be processed immediately on-site as a refund to the credit card, PayPal, or Alipay account used to make the original purchase. We do not charge a restocking fee for orders returned at Happy Returns.

      We also offer complimentary returns at our flagship store in Portland, Oregon.

      How long does the return and exchange process take?

      We do our best to process returns and exchanges within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.

      If you return your item(s) in person, just a few minutes! Best of all? You get your money back immediately! Find your nearest Happy Returns location HERE!

      Can I exchange gear for a different product?

      OF COURSE! You will be responsible for any difference in price between items returned and new items requested if the cost of the latter is greater. 

      Can I return or exchange my gear on an international order?

      YES! For more information, please head over to our International Orders page

      PRICE ADJUSTMENT

      We happily honor a price adjustment on full-price merchandise within 7 days of the retail purchase. Only items purchased at the full retail price are eligible for price adjustments.

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