Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you! 

In order for an item to be eligible for an exchange or refund, the product

• Must be returned in its original condition (unworn, unwashed and with original tags attached - if the product came with tags attached). Sorry, bud, no test runs in the resort.
• Returned within 30 days.
• If you do try out your gear on the slopes and find that you aren't satisfied, we will do our best to help -- just email us at info@trewgear.com and we'll get you sorted!

Variety is important, so we offer a few options for domestic returns + exchanges:

• Refunds for store credit are free and are issued as a gift card
• Refunds to original form of payment incur a $8 restocking fee per order
• Exchanges are free

CLICK HERE TO START US RETURN OR EXCHANGE

For information about international order returns and exchanges, please head over to our International Orders page.  

Questions? We’ve got answers.

How do I set up a return or exchange?

1: Return or Exchanges by mail Click here (it’s not spam. Promise.)

2: Follow the steps and we will email you a free return shipping label.

3: Drop the product you want to return off with your mailman or at the post office using the return shipping label emailed to you. *A return will not be refunded until your package has been received and checked for quality by our warehouse. For an exchange, your new item will not leave our warehouse until you have shipped your original item.

Can I return in person?

At this time, we only offer complimentary returns at our flagship store in Portland, Oregon.

How long does the return and exchange process take?

We do our best to process returns and exchanges within 7 business days of receiving the returned gear. In some cases, it can take up to 14 days to process returns and exchanges during peak seasons.

Why do I need to pay a restocking fee on a return?

We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts. 

To avoid paying the restocking fee, you can return your product for store credit!

 

Can I exchange gear for a different product?

OF COURSE! You will be responsible for any difference in price between items returned and new items requested if the cost of the latter is greater. 

PRICE ADJUSTMENT

We happily honor a price adjustment on full-price merchandise within 7 days of the retail purchase. Only items purchased at the full retail price are eligible for price adjustments.