Our office and flagship store is located in Portland, Oregon. 1145 SE 2nd Ave #202 Portland, Oregon

Our name is a hybrid of our founding fathers, Tripp and the Pew brothers. TR+EW

TREW is sold both at our flagship store in Portland, Oregon and online at www.trewgear.com. You can also find TREW gear at our retail partner evo's website and shop locations, and as of 2022 you can find select TREW items online at Blue Tomato.

Here is a complete list of locations where you can shop TREW.

The PDX Store is currently closed to the public. Sorry!

TREW Gear offers a Pro Program for qualified outdoor professionals, as well as special discounts for healthcare and education workers, active military, and veterans. Please visit our Pro Purchase page for more information.

We do! To get more information or begin a bulk or custom order, reach out to info@trewgear.com and we’ll get you rolling.

TREW Gear sells gift cards that are redeemable for purchases on www.trewgear.com and at our flagship store in Portland, OR. Learn more and purchase here.

All prices are listed on the website are listed in US Dollars.

We accept Visa, Mastercard, AMEX, Discover, and PayPal. We also accept Apple Pay and Amazon Pay. If you are shipping internationally, we do offer various other local payment options based on your location.

All taxes, duties, and customs fees are the responsibility of the recipient of the package. To learn more, please visit our International Orders page.

TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.

We now offer order financing through Shop Pay with which you can split your order total into four interest-free payments to be paid off within six weeks. When asked for your payment information at checkout, just choose the Shop Pay option and you will be directed to their website to finalize the order. Please note that QuadPay only accepts Visa, Mastercard, AMEX, and Discover.

At TREW, we respect your privacy and will never sell, trade or loan your information to any other organization. For more information, please visit our Privacy Policy page.

You are only able to use one promo code at checkout per order. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

For any order changes, please contact info@trewgear.com as soon as possible and we will do our best to accommodate any changes or updates.

We will happily honor price adjustments on full-price merchandise within 7 days of the retail purchase IF the item is still in available. Just contact us at info@trewgear.com and we can help you out!

*We do not honor any price matches on any items that have already been discounted.

We have a robust warranty and repair policy that will keep you and your gear happy for years to come. All outerwear is covered by the TREW Warranty, a 3 year protection against manufacturing defects; if purchased at full price, outerwear is also covered by our Tried + TREW policy which protects your item(s) against wear + tear as well for the first year. All zippers are covered against manufacturing defects for 1 year. All non-outerwear items and Outlet items are covered for 1 year warranty against manufacturing defects. 

While we hold true to our policy as outlined in more detail here, we are always here to help out; we know that sometimes sh*t happens, and we offer reasonable repair costs for any items no longer covered under the TREW Warranty. 

Purple Dot is a waitlist platform that enables you to be the first to get your hands on your favorite brand’s products as soon as they come available. Purple Dot will keep you
in the loop the whole time.

Changed your mind? Cancel for free any time before it ships, for any reason – no questions asked.

Changed your mind? Cancel for free any time before it ships, for any reason – no questions asked.

Go to this page to manage your preorder and edit or cancel at your lesiure.

You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates on your pre-order.

Payment information is processed securely by Stripe. No card details are transferred to or held by or Purple Dot. All transactions take place via connections secured with the latest industry standard security protocols.

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

Refunds are issued back to the debit or credit card used at checkout and will be processed within 3-5 business days.

We will always provide the best-estimated shipping date for your pre-order. However, life happens despite best efforts — and there can be unexpected delays!

At Purple Dot, we keep you in the loop as much as we can. As soon as we notice the dates have lapsed we immediately reach out to the brand to get an update. If the new dates do not suit you, you can cancel anytime for a full refund by using our
shopper portal.

Our warehouse is open Monday-Friday, with holiday exceptions.

Orders received by 11 AM PST will ship same day; all other orders will ship out the following day. Orders are not processed on the weekends and orders after 11 AM PST on Fridays will be considered a weekend order to be shipped out the next business day. Tracking numbers will be emailed to you at the time of shipment.

This depends on a few factors, including where you are located and what shipping option you select at checkout. You can learn more about our shipping policies + options here.

We ship our gear around the world via USPS Priority International or DHL Express Worldwide. Delivery time and cost are dependent on order size and destination. To learn more, please visit our International Orders page.

For returns and exchanges, please visit our Returns & Exchanges page for more detail on the return process. For all damaged gear inquiries, please visit our TREW Warranty page or contact our team directly at warranty@trewgear.com.

There is a possibility that the item you request is not in stock at the time of processing. If that is the case, then we will reach out to you to let you know. All refunds are credited to the original form of payment.

We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts. 

To easily avoid paying the restocking fee, you can return your product for store credit!

Final Sale items are non-returnable, but if you need to exchange for a different size or color we can help you out! To begin an exchnage, just go to this link and follow the prompts to initiate your exchange.

The customer will be responsible for the shipping cost on any exchanges on Final Sale items.

Yes, but unfortunately at this time we are not able to cover the return shipping costs for returns or exchanges from outside of the US. Please see our International Orders page for more details.

Washing your outerwear couldn't be easier, and to get you started we've created a fun and helpful video tutorial that you can see here. When you do wash your item(s), make sure to use either a technical detergent (Grangers, NikWax, etc) or a gentle, plant-based household detergent - and make sure to tumble dry at low-medium heat after the wash cycle until the garment is dry!

Anytime your gear is dirty, throw them in the wash and clean them up! Dirt and grime can get into the pores of the fabrics, and when those pores get ‘plugged up’ the material will begin losing its ability to shed water and breath as intended. Washing (and tumble drying!) your items regularly will keep your outerwear happy and working well, so that you stay dry on all of those pow days to come.

YES! While the common misconception is that outerwear shouldn't be dried, the reality is that washing AND drying your items will keep them living longer and performing better. Drying your outerwear is crucial, as it reactivates the DWR coating after the wash cycle - essentially restoring the waterproofing properties of the fabrics so that you stay dry when you head back out to the mountains. As a standard rule, we recommend tumble drying your item(s) at low to medium heat until the item is dry and warm to touch.

Head right on over here [link: gear care + repair page] and you’ll find a library of resources, TREWtorials, and even some of our favorite care + repair products to browse.

Great question! And yes, nearly any damage done to your TREW Gear is repairable and we work hard to fix items rather than replacing them - both your wallet and our beautiful planet will thank you for “fixing over nixing”. To learn more, head over to our TREW Warranty page to see if your product and respective damage is covered under our product warranty policy and to learn more about your repair options!