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TREW is sold both at our flagship store in Portland, Oregon and online at www.trewgear.com. You can also find TREW gear at our retail partner evo's website and shop locations. For a complete list of locations where you can purchase TREW Gear, see here.
TREW Gear offers a Pro Program for qualified outdoor professionals, as well as special discounts for healthcare workers, active military, and veterans. Please visit our Pro Purchase page for more information.
We do! To get more information or begin a bulk or custom order, reach out to firstname.lastname@example.org and we’ll get you rolling.
Our office and flagship store is located in Portland, Oregon. 1145 SE 2nd Ave #202 Portland, Oregon
The PDX Store is currently open for appointment only, Thursday - Saturday 10AM-6PM. To schedule an appointment, just head to our PDX Store page.
Our name is a hybrid of our founding fathers, Tripp and the Pew brothers. TR+EW
A lot of the best manufacturers for high-performance fabrics are located overseas. The United States has great manufacturers for basic knitwear, but for our premium technical outerwear the only machines up to the challenge were in Vietnam, China and Bangladesh. Quality is everything to us, and we want to make sure we give you the best product at the best price that you could find. You can learn more about our supply chain and suppliers code of conduct here [link: supply chain page].
We have a robust warranty and repair policy that will keep you and your gear happy for years to come. All outerwear is covered by the TREW Warranty, a 3 year protection against manufacturing defects; if purchased at full price, outerwear is also covered by our Tried + TREW policy which protects your item(s) against wear + tear as well for the first year. All zippers are covered against manufacturing defects for 1 year. All non-outerwear items and Outlet items are covered for 1 year warranty against manufacturing defects.
While we hold true to our policy as outlined in more detail here, we are always here to help out; we know that sometimes sh*t happens, and we offer reasonable repair costs for any items no longer covered under the TREW Warranty.
All prices are listed on the website are listed in US Dollars. To see prices in your local currency, update the SHIP TO country accordingly - located in the top right corner of our online store.
Sizing information is located on each individual product page, but we also have an extensive Product + Fit Guide [link: Product + Fit Guide] that will help you find the right product, fit, and size to fit your needs. If you have further questions about sizing, please email us at email@example.com and we’ll happily help you out!
We will happily honor price adjustments on full-price merchandise within 7 days of the retail purchase. Just contact us at firstname.lastname@example.org and we can help you out! * We do not honor any price matches on any items that have already been discounted.
You are only able to use one promo code at checkout per order. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
You can use one promo code per order. If you’ve encountered two valid TREW promo codes during your travels through the Internet, please choose the one you want to use more.
We accept Visa, Mastercard, AMEX, Discover, and PayPal. We also accept Apple Pay and Amazon Pay. If you are shipping internationally, we do offer various other local payment options based on your location.
We now offer order financing through QuadPay with which you can split your order total into four interest-free payments to be paid off within six weeks. When asked for your payment information at checkout, just choose the QuadPay option and you will be directed to their website to finalize the order. Please note that QuadPay only accepts Visa, Mastercard, AMEX, and Discover.
We do not require that you create an account, but creating an account can help with a quicker checkout in the future as well as offer other perks like free shipping on certain orders and exclusive sales.
For any order changes, please contact email@example.com as soon as possible and we will do our best to accommodate any changes or updates.
TREW Gear sells gift cards that are redeemable for purchases on www.trewgear.com and at our flagship store in Portland, OR. Learn more and purchase here.
Orders received by 11 AM PST will ship same day; all other orders will ship out the following day. Orders are not processed on the weekends and orders after 11 AM PST on Fridays will be considered a weekend order to be shipped out the next business day. Tracking numbers will be emailed to you at the time of shipment.
We ship our gear around the world via DHL Express Worldwide. Delivery time and cost are dependent on order size and destination. To learn more, please visit our International Orders page.
All taxes, duties, and customs fees are the responsibility of the recipient of the package. At checkout, you will be given the option to pay Duties + Taxes at checkout and bundle that fee into your order total; you can opt out of this option and instead pay them separately once your package arrives to you. To learn more, please visit our International Orders page.
TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.
For returns and exchanges, please visit our Returns & Exchanges page for more detail on the return process. For all damaged gear inquiries, please visit our TREW Warranty page or contact our team directly at firstname.lastname@example.org.
There is a possibility that the item you request is not in stock at the time of processing. If that is the case, then we will reach out to you to let you know. All refunds are credited to the original form of payment.
We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts.
To easily avoid paying the restocking fee, you can return your product for store credit!
No returns. If you do find yourself needing to exchange a final sale item, contact us at email@example.com and we can make it happen - we just ask that you cover the cost of the return shipping.
Yes, but unfortunately at this time we are not able to cover the return shipping costs for returns or exchanges from outside of the US. Please see our International Orders page for more details.
Washing your outerwear couldn't be easier, and to get you started we've created a fun and helpful video tutorial that you can see here. When you do wash your item(s), make sure to use either a technical detergent (Grangers, NikWax, etc) or a gentle, plant-based household detergent - and make sure to tumble dry at low-medium heat after the wash cycle until the garment is dry!
Anytime your gear is dirty, throw them in the wash and clean them up! Dirt and grime can get into the pores of the fabrics, and when those pores get ‘plugged up’ the material will begin losing its ability to shed water and breath as intended. Washing (and tumble drying!) your items regularly will keep your outerwear happy and working well, so that you stay dry on all of those pow days to come.
YES! While the common misconception is that outerwear shouldn't be dried, the reality is that washing AND drying your items will keep them living longer and performing better. Drying your outerwear is crucial, as it reactivates the DWR coating after the wash cycle - essentially restoring the waterproofing properties of the fabrics so that you stay dry when you head back out to the mountains. As a standard rule, we recommend tumble drying your item(s) at low to medium heat until the item is dry and warm to touch.
Head right on over here [link: gear care + repair page] and you’ll find a library of resources, TREWtorials, and even some of our favorite care + repair products to browse.
Great question! And yes, nearly any damage done to your TREW Gear is repairable and we work hard to fix items rather than replacing them - both your wallet and our beautiful planet will thank you for “fixing over nixing”. To learn more, head over to our TREW Warranty page to see if your product and respective damage is covered under our product warranty policy and to learn more about your repair options!
Ph: 541-241-MTNSEmail: firstname.lastname@example.orgOur customer service team are available Monday - Friday, 9:00am-5:30pm PST.
Ph: 541-241-MTNSBy Appointment Only1145 SE 2nd Ave, Suite 202Portland, OR 97214