We're just a small company out of Portland, Oregon, but that doesn't mean that we can't get our gear into the hands (and hearts) of backcountry enthusiasts across the globe. It may take a little bit longer to get to you, but we assure you our gear will be worth the wait!

International Order Shipping:

We can ship our gear to wherever you might be in the world! But before you purchase anything for international shipment, please know that all international orders are subject to duties, taxes and other fees (see below for more info). 

 

Shipping	Cost
DHL Express Worldwide  Shipping to any destination outside of the United States of America Delivery time varies depending on your destination, but an estimated time will be given to you at checkout.	Calculated at checkout

 

International Returns + Exchanges:

We offer returns + exchanges for all international orders. You will be responsible for return shipping costs, but on exchanges we will cover the cost of shipping the exchange to you.

 

In order for an item to be eligible for an exchange or refund, the product

• Must be returned in its original condition (unworn, unwashed and with original tags attached - if the product came with tags attached). Sorry, bud, no test runs in the resort.
• Return/exchange must be initiated within 30 days of order fulfillment, and returned to our facility within another 28 days after your return/exchange is created.
• If you do try out your gear on the slopes and find that you aren't satisfied, we will do our best to help out -- just email us at info@trewgear.com and we'll get you sorted!

TO BEGIN AN INTERNATIONAL RETURN OR EXCHANGE, EMAIL US AT INFO@TREWGEAR.COM.

If you have any further questions, you can contact us info@trewgear.com.

 

*Please note that all Outlet items are non-refundable.*

All Outlet items are non-refundable, but are eligible for exchanges or return for store credit at the expense of the customer.

International Warranties

We get it, sometimes shit happens. If you run into any issues with your TREW Gear, please complete our online Warranty Form and we can work with you to get you back outside and your gear repaired or replaced per our Warranty Program. 

Please note that, while we have a few repair shops that we work with outside of the US, we will oftentimes work with you to find a local repair option and then reimburse you for the cost. This is our effort to keep international shipping to a minimum, so as to keep costs down for all parties, ensure timely repairs, and mitigate our carbon footprint as best as we can. 

Import Duties & Taxes

All taxes, duties, and customs fees are now calculated at checkout for international order. Duties + taxes are calculated based on your delivery address/package destination. By paying for duties and taxes at checkout, you will not be responsible for any additional fees upon arrival of your package at your destination. 

TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.

Exchange Rates & Fee

As a Shopify web store, we comply with the below Shopify policies.

Conversion Rates: Prices on our site are shown in the US Dollar, and exchange rates to your local currency is handled by Shopify and is based on the current market rate.

Conversion Fee: Any order placed on our site that requires currency conversion will incur a conversion fee by Shopify. Currency conversion fees and credit card fees are not returned to you when you issue a refund, but you're not charged additional conversion fees when you issue a refund or when you receive a chargeback. The conversion fee for our site, being located in the US, is 1.5%.