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We're just a small company out of Portland, Oregon, but that doesn't mean that we can't get our gear into the hands (and hearts) of backcountry enthusiasts across the globe. It may take a little bit longer to get to you, but we assure you our gear will be worth the wait!
We can ship our gear to wherever you might be in the world! But before you purchase anything for international shipment, please know that all international orders are subject to duties, taxes and other fees.
DHL Express Worldwide
Shipping to any destination outside of the United States of America
Delivery time varies depending on your destination, but an estimated time will be given to you at checkout.
All taxes, duties, and customs fees are the responsibility of the recipient of the package. At checkout, you will be given the option to pay Duties + Taxes at checkout and bundle that fee into your order total; you can opt out of this option and instead pay them separately once your package arrives to you.
TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.
If you wish to send your order back for a refund or exchange, please include your original packing slip with a note specifying that it is a return/exchange and send your gear to the address below. You will be responsible for return shipping costs, and once your item has been received by our warehouse you will receive a full refund for the purchase price of the item(s) enclosed.
OIA Global c/o TREW Gear Returns
14601 N Bybee Lake Court
Portland, OR, 97203
If you have any further questions, please contact us at firstname.lastname@example.org. No hard feelings. We still have nothing but trew love for you!
We get it, sometimes shit happens. If you run into any issues with your TREW Gear, please email us at email@example.com and we can work with you to get you back outside and your gear repaired or replaced per our Warranty Program.