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International Orders

We're just a small company out of Portland, Oregon, but that doesn't mean that we can't get our gear into the hands (and hearts) of backcountry enthusiasts across the globe. It may take a little bit longer to get to you, but we assure you our gear will be worth the wait!

International Order Shipping:

We can ship our gear to wherever you might be in the world! But before you purchase anything for international shipment, please know that all international orders are subject to duties, taxes and other fees (see below for more info). 

Shipping Cost 

DHL Express Worldwide 

Shipping to any destination outside of the United States of America

Delivery time varies depending on your destination, but an estimated time will be given to you at checkout.

Calculated at checkout 

 

Import Duties & Taxes

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Duties + taxes are not currently included in the final purchase price, and will be charged to the customer at the time that the package arrives to your destination.

TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.

International Returns + Exchanges:

We offer easy online returns + exchanges for all international orders. You will be responsible for return shipping costs, but on exchanges we will cover the cost of shipping the exchange to you.

In order for an item to be eligible for an exchange or refund, the product

  • Must be returned in its original condition (unworn, unwashed and with original tags attached - if the product came with tags attached). Sorry, bud, no test runs in the resort.
  • Return/exchange must be initiated within 30 days of order fulfillment, and returned to our facility within another 28 days after your return/exchange is created.
  • If you do try out your gear on the slopes and find that you aren't satisfied, we will do our best to help out -- just email us at info@trewgear.com and we'll get you sorted!

TO BEGIN AN INTERNATIONAL RETURN OR EXCHANGE, EMAIL US AT INFO@TREWGEAR.COM.

If you have any further questions, you can contact us info@trewgear.com. No hard feelings. We still have nothing but trew love for you!

*Please note that ALL OUTLET ITEMS are FINAL SALE*

Final Sale items are non-returnable, but you can exchange for a different size at your own expense. To do this, just contact us at info@trewgear.com and we can make it happen!

International Warranties:

We get it, sometimes shit happens. If you run into any issues with your TREW Gear, please complete our online Warranty Form and we can work with you to get you back outside and your gear repaired or replaced per our Warranty Program

Please note that, while we have a few repair shops that we work with outside of the US, we will oftentimes work with you to find a local repair option and then reimburse you for the cost. This is our effort to keep international shipping to a minimum, so as to keep costs down for all parties, ensure timely repairs, and mitigate our carbon footprint as best as we can.