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Our goal at TREW is to get the gear to you as quickly as we can. We do our best to process and ship all orders within 1-2 business days.
Most orders placed before 11AM PST on any given business day will ship out that same day.
Please keep in mind:
For all domestic orders, we offer various shipping options from USPS and UPS, including: USPS Priority, UPS Ground, and expedited UPS methods (2nd-Day Air, Next-Day Air).
>> US DELIVERY MAPS <<
All available shipping methods can be found - complete with calculated rates and estimated delivery times - at checkout.
**Please note that all listed transit times are estimates, and unless you select an expedited UPS option the delivery date is not guaranteed.**
Are you shopping trewgear.com from outside of the United States? We do our best to make everything as easy as possible.
Visit our International Orders page >>HERE<< to learn more.
Life already brings enough stress, so we designed our return process all around being easy and fast for you to use. If you have any questions, please ask. We are here for you!
If an item doesn't work out, you can:
Return for store credit at no charge, or
Exchange for a different size/color/item or return for refund** to original form of payment + incur a $13 restocking fee.
Once an item has been worn out in the wild, we will be unable to offer a returns or exchange.
We strongly encourage you to take the time at home to try on your gear (with layers, boots, helmet, etc.) and do some squats, lunges, sits, etc. to test out the gear before you take those tags off. [see our try-on tips here!]
Outlet items and any item purchased from the Pro Program are non-refundable, but you can exchange or return for store credit. Shipping costs will be at the customers expense, to be calculated within the returns portal.
All prices are listed on the website are listed in US Dollars.
We accept Visa, Mastercard, AMEX, Discover, and PayPal. We also accept Shop Pay, Google Pay, Apple Pay and Amazon Pay.
Shop with peace of mind knowing that all eligible items in your order are protected against return fees, and covered if they are lost, stolen, or damaged in transit.
Free returns and exchanges
Return or exchange your items without any extra hidden fees, like handling fees or restocking fees.
Package Protection
Simply get a refund when you report your package as lost, stolen, or damaged in transit within 7 days of its scheduled delivery.
Some items may not be eligible for this service, such as items that are final sale. By opting out of this service you will be responsible for any return costs such as shipping labels, handling fees, or restocking fees. Additionally, your package won't be protected if it is lost, stolen, or damaged in transit. The price of this service includes a $4.98 flat fee, plus 2% of the cart total. In certain states, sales tax may also be included in the total. For more information, please read the Package Protection Terms and Conditions.
Yes, we offer payment plans on orders via Shop pay in partnership with Affirm. You can learn more about your payment options at checkout.
At TREW, we respect your privacy and will never sell, trade or loan your information to any other organization. For more information, please visit our Privacy Policy page.
You are only able to use one promo code at checkout per order, unless otherwise noted. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
If you have a gift card that you are trying to use while also applying a discount code, please enter your gift card first and then enter the discount code. If you do not apply the codes in this order, they will not work in combination.
All order changes need to be communicated before your order ships.
For any order changes, please contact us as soon as possible and we will do our best to accommodate any changes or updates.
We will happily honor price adjustments on full-price merchandise within 7 days of the retail purchase IF the item is still available. Just contact us at info@trewgear.com and we can help you out!
*We do not honor any price matches on any items that have already been discounted.*
Our warehouse is open Monday-Friday, with holiday exceptions.
Orders received by 11 AM PST will ship same day; all other orders will ship out the following day. Orders are not processed on the weekends and orders after 11 AM PST on Fridays will be considered a weekend order to be shipped out the next business day. Tracking numbers will be emailed to you at the time of shipment.
Please expect fulfillment + shipping delays during peak season and holidays. If you are on a tight timeline to get your gear, contact us and we'll work to get your order to you in time.
The transit time on your order will be unique to the shipping method/carrier you select + your package destination.
For the most accurate ETA, complete the shipping section at Checkout + see your options with estimated delivery times.
Lucky you! To avoid any Return To Sender issues, we recommend providing a PO Box if you are shipping via USPS - or a physical address if you choose to ship via UPS.
In certain cases we are able to put a rush on order at our warehouse. If you are on a tight timeline to get your gear, contact us and we'll work to get your order to you in time.
Transit times are only guaranteed on packages shipped via UPS 2nd-Day Air and Next-Day Air.
If you select USPS (including free USPS shipping) or UPS Ground, please be aware that the estimated transit time shown at checkout is an estimate and is not guaranteed!
We ship our gear around the world via UPS and DHL Express Worldwide. Delivery time and cost are dependent on order size and destination. To learn more, please visit our International Orders page.
For returns and exchanges, please visit our Returns & Exchanges page for more detail on the return process.
For all damaged gear inquiries, please visit our TREW Warranty page or contact our team directly here.
Exchanges will process as soon as your original item is in the mail - marked as In Transit via the provided shipping label - and we will do our best to get the new item(s) in the mail as quickly as possible.
Returns will process as soon as the returned package has arrived to our warehouse.
We do not currently offer in-person returns or exchanges, sorry! Orders placed on trewgear.com need to be returned or exchanged via our online return portal, unless otherwise noted.
If you purchase a TREW item from one of our retailers, please contact the retailer directly about their return and exchange policy.
OF COURSE! If you would like to exchange for a different product, you should be able to use the Shop Now function using our online returns portal.
We charge a restocking fee for product returns to help cover the handling cost associated with the restocking of that item back into our inventory, as well as to recoup a portion of the return shipping cost of the provided return label. This restocking fee will not be charged on any returns that are due to defective product, wrong items, or missing parts.
To easily avoid paying the restocking fee, you can return your product for store credit!
There is a possibility that the item you request is not in stock at the time of processing. If that is the case, then we will reach out to you to let you know. All refunds are credited to the original form of payment.
Outlet items are non-refundable, but if you need to exchange for a different size or color we can help you out! You are also able to return an Outlet item for store credit.
To begin an exchange or return for store credit, just go to this link and follow the prompts to initiate your exchange.
The customer will be responsible for the shipping cost on any exchanges on Outlet items.
Yes, but unfortunately at this time we are not able to cover the return shipping costs for returns or exchanges from outside of the US.
Please see our International Orders page for more details.
