We're just a small company out of Portland, Oregon, but that doesn't mean that we can't get our gear into the hands (and hearts) of winter enthusiasts across the globe. It may take a little bit longer to get to you, but we assure you our gear will be worth the wait!
Nous ne sommes qu'une petite entreprise basée à Portland, dans l'Oregon, mais cela ne signifie pas que nous ne pouvons pas mettre notre équipement entre les mains (et le cœur) des passionnés de backcountry du monde entier. Cela peut prendre un peu plus de temps pour vous parvenir, mais nous vous assurons que notre équipement en vaudra la peine !
Expédition des commandes internationales :
Nous pouvons expédier notre équipement où que vous soyez dans le monde ! Mais avant d'acheter quoi que ce soit pour une expédition internationale, sachez que toutes les commandes internationales sont soumises à des droits, taxes et autres frais (voir ci-dessous pour plus d'informations).
| Expédition | Coût |
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DHL Express dans le monde entier Expédition vers n’importe quelle destination en dehors des États-Unis d’Amérique Le délai de livraison varie en fonction de votre destination, mais un délai estimé vous sera communiqué lors du paiement. |
Calculé à la caisse |
Droits et taxes d'importation
Toutes les taxes, droits et frais de douane sont à la charge du destinataire du colis. Les droits + taxes ne sont pas inclus dans le prix d'achat final et seront facturés au client au moment où le colis arrive à votre destination.
TREW n'est pas responsable des douanes et des droits, et ces frais sont déterminés par l'agence douanière du pays de destination. Pour plus d'informations sur les droits et taxes, veuillez contacter votre bureau de douane local.
Calcul des droits et taxes canadiens :
Si vous souhaitez pré-calculer quels seront vos droits + taxes avant de passer votre commande, nous vous recommandons ce calculateur en ligne . *Notre équipement n'est pas fabriqué dans un pays CUSMA, alors assurez-vous de sélectionner la bonne réponse pour obtenir le bon devis.*
Taux de change et frais
En tant que boutique en ligne Shopify, nous respectons les politiques Shopify ci-dessous.
Taux de conversion : les prix sur notre site sont affichés en dollars américains et les taux de change dans votre devise locale sont gérés par Shopify et sont basés sur le taux actuel du marché.
Frais de conversion : toute commande passée sur notre site nécessitant une conversion de devise entraînera des frais de conversion de la part de Shopify. Les frais de conversion de devises et les frais de carte de crédit ne vous sont pas restitués lorsque vous effectuez un remboursement, mais aucun frais de conversion supplémentaire ne vous est facturé lorsque vous effectuez un remboursement ou lorsque vous recevez une rétrofacturation. Les frais de conversion pour notre site, situé aux États-Unis, sont de 1,5 %.
Retours + échanges internationaux :
Nous proposons des retours et des échanges en ligne faciles pour toutes les commandes internationales. Vous serez responsable des frais d'expédition de retour , mais lors des échanges, nous prendrons en charge les frais d'expédition de l'échange vers vous.
Pour qu'un article soit éligible à un échange ou à un remboursement, le produit
- Doit être retourné dans son état d'origine (non porté, non lavé et avec les étiquettes d'origine attachées - si le produit est livré avec des étiquettes attachées). Désolé, mon pote, aucun test n'est effectué dans la station.
- Le retour/échange doit être initié dans les 30 jours de l'exécution de la commande et retourné à notre établissement dans les 28 jours suivant la création de votre retour/échange.
- Si vous essayez votre équipement sur les pistes et constatez que vous n'êtes pas satisfait, nous ferons de notre mieux pour vous aider - envoyez-nous simplement un e-mail à info@trewgear.com et nous ferons le tri !
POUR COMMENCER UN RETOUR OU UN ÉCHANGE INTERNATIONAL, ENVOYEZ-NOUS UN EMAIL À INFO@TREWGEAR.COM.
Si vous avez d'autres questions, vous pouvez nous contacter info@trewgear.com . Pas d'émotions fortes. Nous n’avons toujours que beaucoup d’amour pour vous !
*Veuillez noter que TOUS LES ARTICLES OUTLET sont des VENTE FINALE *
Les articles de la vente finale ne peuvent pas être retournés, mais vous pouvez les échanger contre une taille différente à vos frais. Pour ce faire, contactez-nous simplement à info@trewgear.com et nous pouvons y arriver !
Garanties internationales :
Nous comprenons, parfois des conneries arrivent. Si vous rencontrez des problèmes avec votre équipement TREW, veuillez remplir notre formulaire de garantie en ligne et nous pourrons travailler avec vous pour vous ramener à l'extérieur et votre équipement réparé ou remplacé conformément à notre programme de garantie .
Veuillez noter que, même si nous travaillons avec quelques ateliers de réparation en dehors des États-Unis, nous travaillerons souvent avec vous pour trouver une option de réparation locale, puis vous rembourserons le coût. Il s'agit de notre effort visant à maintenir les expéditions internationales au minimum, afin de réduire les coûts pour toutes les parties, d'assurer des réparations en temps opportun et d'atténuer notre empreinte carbone du mieux que nous pouvons.
INTERNATIONAL SHIPPING
We can ship our gear to wherever you might be in the world via DHL + UPS Worldwide.
Specific delivery times + shipping rates will vary depending on your destination. Visit Checkout to see your shipping options, calculated rates, and estimated transit times for your package.
Please keep in mind:
- We do not ship on weekends.
- All orders placed after 11 AM PST on Fridays will not ship until the following Monday. If the following Monday is a holiday then the order will not ship until Tuesday.
- Order fulfillment/shipping times may increase during the holidays.
RETURNS & EXCHANGES
We offer returns + exchanges for all international orders.
Return shipping costs are the responsibility of the customer, but on exchanges TREW will cover the cost of shipping the exchange to you.
In order for an item to be eligible for an exchange or refund, the product
*Must be returned in its original condition (unworn, unwashed and with original tags attached). Sorry, bud, no test runs in the resort.
*Return/exchange must be initiated within 30 days of order fulfillment, and returned to our facility within another 28 days after your return/exchange is created.
TRY IT ON!
Once an item has been worn out in the wild, we will be unable to offer a returns or exchange.
We strongly encourage you to take the time at home to try on your gear (with layers, boots, helmet, etc.) and do some squats, lunges, sits, etc. to test out the gear before you take those tags off. [see our try-on tips here!]
OUTLET ITEMS
**All Outlet items + Pro Program orders are non-refundable.
Outlet items and Pro Program orders are non-refundable, but you can still exchange or return for store credit.
Shipping costs will be at the customers expense, to be determined when you initiate your return.
CONTACT US TO BEGIN YOUR RETURN OR EXCHANGE
All taxes, duties, and customs fees are now calculated at checkout for international order. Duties + taxes are calculated based on your delivery address/package destination. By paying for duties and taxes at checkout, you will not be responsible for any additional fees upon arrival of your package at your destination.
Customs and duties fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.
As a Shopify web store, we comply with the below Shopify policies.
Conversion Rates: Prices on our site are shown in the US Dollar, and exchange rates to your local currency is handled by Shopify and is based on the current market rate.
Conversion Fee: Any order placed on our site that requires currency conversion will incur a conversion fee by Shopify. Currency conversion fees and credit card fees are not returned to you when you issue a refund, but you're not charged additional conversion fees when you issue a refund or when you receive a chargeback. The conversion fee for our site, being located in the US, is 1.5%.
We get it, sometimes shit happens. If you run into any issues with your TREW Gear, please complete our online Warranty Form and we can work with you to get you back outside and your gear repaired or replaced per our Warranty Policy.
Please note that, while we have a few repair shops that we work with outside of the US, we will oftentimes work with you to find a local repair option and then reimburse you for the cost. This is our effort to keep international shipping to a minimum, so as to keep costs down for all parties, ensure timely repairs, and mitigate our carbon footprint as best as we can.
INTERNATIONAL FAQ
Shopping + ordering
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All prices are listed on the website are listed in US Dollars.
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We accept Visa, Mastercard, AMEX, Discover, and PayPal. We also accept Shop Pay, Google Pay, Apple Pay and Amazon Pay.
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Yes, we offer payment plans on orders via Shop pay in partnership with Affirm. You can learn more about your payment options at checkout.
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At TREW, we respect your privacy and will never sell, trade or loan your information to any other organization. For more information, please visit our Privacy Policy page.
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You are only able to use one promo code at checkout per order, unless otherwise noted. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
If you have a gift card that you are trying to use while also applying a discount code, please enter your gift card first and then enter the discount code. If you do not apply the codes in this order, they will not work in combination.
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All order changes need to be communicated before your order ships.
For any order changes, please contact us as soon as possible and we will do our best to accommodate any changes or updates.
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We will happily honor price adjustments on full-price merchandise within 7 days of the retail purchase IF the item is still available. Just contact us at info@trewgear.com and we can help you out!
*We do not honor any price matches on any items that have already been discounted.*
Shipping + fulfillment
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Our warehouse is open Monday-Friday, with holiday exceptions.
Orders received by 11 AM PST will ship same day; all other orders will ship out the following day. Orders are not processed on the weekends and orders after 11 AM PST on Fridays will be considered a weekend order to be shipped out the next business day. Tracking numbers will be emailed to you at the time of shipment.
Please expect fulfillment + shipping delays during peak season and holidays. If you are on a tight timeline to get your gear, contact us and we'll work to get your order to you in time.
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The transit time on your order will be unique to the shipping method/carrier you select + your package destination.
For the most accurate ETA, complete the shipping section at Checkout + see your options with estimated delivery times.
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All taxes, duties, and customs fees are now calculated at checkout for international order. Duties + taxes are calculated based on your delivery address/package destination. By paying for duties and taxes at checkout, you will not be responsible for any additional fees upon arrival of your package at your destination.
TREW is not responsible for customs and duties, and these fees are determined by the customs agency within the destination country. For more information on duties and taxes, please contact your local customs office.
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In certain cases we are able to put a rush on order at our warehouse. If you are on a tight timeline to get your gear, contact us and we'll work to get your order to you in time.
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Transit times are only guaranteed on packages shipped via UPS 2nd-Day Air and Next-Day Air.
If you select USPS (including free USPS shipping) or UPS Ground, please be aware that the estimated transit time shown at checkout is an estimate and is not guaranteed!
Returns + exchanges
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
International exchanges and returns will process as soon as the returned package has arrived to our warehouse.
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We do not currently offer in-person returns or exchanges, sorry! Orders placed on trewgear.com need to be returned or exchanged via our online return portal, unless otherwise noted.
If you purchase a TREW item from one of our retailers, please contact the retailer directly about their return and exchange policy.
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OF COURSE! If you would like to exchange for a different product, just let us know when you reach out to our support team.
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We don't charge a restocking fee on international returns since return shipping costs are already expensive enough.
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There is a possibility that the item you request is not in stock at the time of processing. If that is the case, then we will reach out to you to let you know. All refunds are credited to the original form of payment.
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Outlet items are non-refundable, but if you need to exchange for a different size or color we can help you out! You are also able to return an Outlet item for store credit.
To begin an exchange or return for store credit, just go to this link and follow the prompts to initiate your exchange.
The customer will be responsible for the shipping cost on any exchanges on Outlet items.
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Taxes and duties on international orders will not be automatically refunded in the case of a TREW return. It will be the customer's responsibility to contact the necessary border/import office that collected those fees to coordinate a refund.