“Believe only what you yourself test and judge to be true.” - Buddha
TREW confidently stands behind our products and thus we offer our limited lifetime warranty, which guarantees TREW products for the full lifetime of the product. With proper care, your TREW product may very well last well into your old-age, and as you become old and withered your TREW product will shine as a beacon of youth and remind you of all the fun times you had together.
We will immediately repair or replace any manufacturer’s defects discovered upon receipt of the product. Or if the TREW product does not meet satisfactions with intended performance and function, return it to us for a full refund, repair, or replacement.
The TREW Warranty does not, however, extend upon damages resulting from normal wear and tear, accidents (such as rips, tears, or burns) or damages incurred through unintended uses of the TREW product (such as flaming toilet paper tag, even though TREW products may be the best available garments for said uses).
Any self-repair or duct-tape voids the warranty. If your gear becomes damaged, please call or email us first before trying to fix the issue yourself.
INITIATING A WARRANTY CLAIM IS EASY AND CAN BE DONE ONE OF TWO WAYS.
1. Email WARRANTY@TREWGEAR.COM and we will send you the proper forms as well as answer any questions you might have.
2. Download one of the forms below and follow the instructions on the form.
If you live in the USA, please download this form:
TREW WARRANTY FORM – USA.
If you live in Canada, please download this form:
TREW WARRANTY FORM – CANADA.
If you live outside of North America, please email us at WARRANTY@TREWGEAR.COM for instructions.
Shipping charges may apply for any warranty repairs or replacements outside of the US.
All gear that is sent in without being washed is subject to a $25 cleaning fee that will need to be paid before we start working on your gear.
Of course, feel free to email us any time with questions regarding your warranty or repairing your garments at WARRANTY@TREWGEAR.COM.
For all zipper replacements, we use black zippers. If you want a colored zipper, it is your responsibility to aquire your preferred zipper and send it in along with your damaged gear.