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The Afterlife Store FAQ

Looking through the awesome products and deals on our Afterlife Store, but have some questions before you pull the trigger?

Well, you're in the right place. Below you'll find answers to frequently asked questions (FAQ) and additional info about how we choose what products to list online, how we price each item, what sort of warranty coverage is included with each item, and more.... 

*ALP = Afterlife Project 

 

Afterlife Project Outerwear:

All ALP outerwear items available on the Afterlife Store have been lightly used, and are in excellent condition - you could call them 'like new' even - and any necessary repairs have been completed by our trusted repair shop, Rugged Thread

Each item is unique, and online photos will show the full item as well as any areas of repair, damage, or wearing that we deem essential for you to see before purchasing. If you have any questions before purchasing, please don't hesitate to contact us

Afterlife Project Up-cycled Products:

All up-cycled ALP products available on the Afterlife Store have been designed and hand-made by our TREW family of independent US sewers using fabrics and components from recycled TREW Gear items. This includes all hats, chalk bags, totes, sandwich savers, or any other items that we felt made good use of old jackets and bibs. 

Each item is unique, and we do our best to show it well in the online photos so that you know what you are getting. Again, if you have any questions before purchasing, please don't hesitate to contact us

Afterlife Project Pricing:

Pricing has been determined based on the overall condition and age of each garment, so you will notice that similar products may have variations in total price. 

 

Afterlife Project Returns:

We do offer returns on ALP products for store credit, but we do ask that you cover the cost of shipping the item back to us and all returns must be submit to our support team within 30 days of receiving your item(s). To begin a return on an Afterlife Project item, email info@trewgear.com with your name, email address, and order information. Customers will receive store credit for the purchase price on the item(s) in question. 

Afterlife Project Warranty:

Afterlife Project items are not covered by our standard warranty. If you are not satisfied with one of our ALP products at the time you receive it, if one of our products does not perform to your satisfaction, or if you do run into any manufacturing defects with your item within the first 90 days, please don't hesitate to reach out to our customer support team and we will do our best to help you out! 

*We do offer reasonable repair rates for any wear and tear damages that may occur on any TREW item. Learn more here.

To learn more about how you can participate in the Afterlife Project even more, head over here for all of the information.